The market environment has changed significantly in recent years, and with it the demands placed on organizations. Transformation is increasingly becoming a decisive factor for companies - especially digital transformation.
Digital solutions increase efficiency and enable innovation and creativity. In recent years, companies in almost all sectors have begun to tap into new digital technologies and exploit their benefits. This is often accompanied by a transformation of important business processes, which has an impact on products, processes, organizational structures and management concepts. This requires companies to establish management practices that control these complex processes.
Measuring the transformation index for digital transformation
The continuous monitoring of (digital) transformation is a key factor. ValueQuest supports organizations in the continuous and systematic measurement of the transformation index, which provides information about an organization's readiness and ability for digital transformation.
The transformation radar
Based on Dr. John Kotter's 8-stage model for successful change, ValueQuest has developed a model that monitors transformation processes.
The transformation radar can be used:
- As part of an employee survey (Engagement Survey)
- As part of transformation projects
- As part of regular, repeated pulse surveys
The transformation radar measures the readiness for transformation on 8 levels:
- Create a sense of urgency: Help others recognize why change is urgently needed by making a "bold, aspirational opportunity statement".
- Build a leading coalition: Involve key players, including stakeholders and leaders.
- Formulate a strategic vision and initiatives: Define the changes you intend to make.
- Show clear leadership: act as a role model.
- Align the organization: Get the others on board and drive them to implement the necessary changes.
- Enable action by removing barriers: Identify and remove barriers that would impede freedom and effective change.
- Achieve short-term successes: Track progress and encourage participants by celebrating even small successes.
- Anchor the change: Identify the new behaviors that have had a positive impact. Continue to express them so that they build strength and old habits no longer resurface.
Each of the eight steps is operationalized through concrete and clear questions. There are two types of questions:
- Questions from the first-person perspective à Show personal readiness
- Projective questions ("in our team, ...) à Show the readiness of the organization
The comparison of the two perspectives provides an indication of the degree of maturity of the (digital) transformation within the organization.
Successful digital transformation through constant feedback
Constant feedback is an important factor for successful (digital) transformation. It shows what the company should focus on more. At the same time, it enables comparison with other organizations (benchmarking).
Have we aroused your interest? You can find more information on our homepage. Or call us directly on 044 786 32 52.
Don't want to miss any of our blog articles? Then follow us on our Linkedin company page!
Article published on June 14, 2021
About Francine Kräuchi
Francine Kräuchi is a senior manager and project manager at ValueQuest with many years of in-depth expertise in employee surveys and 360-degree leadership feedback. As a systemic coach, she supports managers in their further professional development based on the feedback results. Learn more about Francine
Inspired? Then share this post via your favorite platform.
Other articles that might interest you ...
Structured feedback that matters: Zurich speaks at the Swiss Broker Panel
April 27, 2026
Reading time: 6 min
How important is structured feedback for insurers—and how is it used effectively? In this interview, Tiziana Manfioletti, Business Development Advisor for Brokers at Zurich, explains how Zurich’s Broker Panel Switzerland is utilized. She highlights the improvements resulting from the feedback and how brokers can help shape the partnership through their participation.
Swiss Pension Fund Study 2026: What Pension Fund Advisors Need to Know About the Second Pillar
April 22, 2026
Reading time: 5 min
Occupational pension plans, also known as the second pillar or pension funds, are a key component of retirement planning in Switzerland. But how well do pension fund members understand their own pension plan?
Customer Satisfaction: The Most Important Questions and Answers
April 16, 2026
Reading time: 4 min
Customer satisfaction is the key to sustainable business success. It fosters customer loyalty, strengthens your reputation, and provides a decisive competitive advantage. But how can you measure customer satisfaction? Which methods and tools actually get the job done? And how do you find the right provider in Switzerland? This article answers the most important questions about customer satisfaction surveys and shows how you can use valuable feedback to develop concrete measures to increase your customer satisfaction.
Insurance Brokers – Switzerland's Largest Insurance Study
March 30, 2026
Reading time: 8 min
Insurance brokers are playing an increasingly important role in the Swiss insurance market. More and more companies are turning to independent advisors for help with complex insurance issues. At the same time, the demands placed on insurers and brokers are growing.
Switzerland's Best Employers: Landheim Brüttisellen Stands Out for Its Fairness and Sense of Responsibility
March 19, 2026
Reading time: 3 min
In early 2026, Landheim Brüttisellen conducted its first external employee survey with ValueQuest and immediately qualified for our Excellence@work Award with an outstanding result.
360-Degree Feedback: Insights from Leadership Feedback and Implications for Corporate Culture
March 11, 2026
Reading time: 10 min
360-degree feedback strengthens leadership, provides clarity about one’s own impact, and fosters an open feedback culture. When used correctly, it becomes a strategic tool for sustainable leadership development and improved organizational performance.
Top employer: Raiffeisenbank Region Glatt with highly motivated employees
March 10, 2026
Reading time: 3 min
At the end of 2025, Raiffeisenbank Region Glatt conducted its first employee survey with ValueQuest – and immediately qualified as a top employer. Raiffeisenbank has therefore been awarded our prestigious employer prize, the Excellence@work Award.
360-degree feedback: the most important questions and answers
March 4, 2026
Reading time: 6 min
360-degree feedback is the key feedback tool for effective leadership development. It provides crucial insights that go far beyond traditional employee appraisals and forms the basis for successful coaching.
Insurance brokers: role, benefits, and cooperation in the Swiss market
March 2, 2026
Reading time: 9 min
Insurance brokers play an important role in the Swiss insurance market. But what exactly do brokers do, and how do they work with insurers? In this interview, Thargye Gangshontsang from Allianz Suisse explains the perspective of an insurer.
