PROMEA has been achieving top scores in customer satisfaction for years. In an interview with CEO Ricardo Garcia, it becomes clear that this is no coincidence—rather, it stems from a clear focus on quality, response times, and the consistent implementation of insights from customer surveys. This interview highlights how PROMEA uses the NPS as a management tool and what challenges lie ahead for customer satisfaction.

Giving and receiving feedback is one of the most fundamental aspects of modern professional life. But why do we so often find it difficult to offer honest feedback?

Customer Survey in Switzerland: Use our sample questions and questionnaire template to create an effective questionnaire for your customer survey or poll.

The Employee Net Promoter Score (eNPS) is a simple and effective tool for measuring employee loyalty and retention. We explain what the eNPS is, how it works, and how you can interpret the results.

The insurance market in Switzerland is undergoing a transformation. Insurers are becoming more selective, processes are becoming more standardized, and pressure on insurance brokers is mounting. At the same time, data-driven market studies such as the Broker Panel Switzerland are becoming increasingly important.

Anyone planning an employee survey within a company quickly realizes that few topics raise as many questions as data protection and anonymity. Employees want to be sure that their responses cannot be traced back to them. At the same time, companies must comply with legal requirements while still obtaining meaningful results.