The ValueQuest®
multi-client surveys
Understanding what really counts. The multi-client studies for Swiss insurance companies provide you with sound data and benchmarks.
Understanding what really matters as an insurer
Our surveys provide industry-specific feedback for the insurance sector in Switzerland - precise, needs-based and future-oriented. The data helps you to take targeted measures to strengthen customer loyalty and service quality and to adapt to market changes at an early stage.
Our range comprises three products:
How our
Moment of Truth Tracking Study
Our study provides Swiss insurance companies with valuable insights into the "moments of truth" along the customer journey - from claims to terminations. Through targeted analyses and well-founded industry benchmarks, you can improve service quality in key interactions and strengthen customer loyalty in the long term.
Einige Versicherungen, die unsere Moment of Truth Tracking Studie bereits erfolgreich einsetzen:
How our
Broker Panel Switzerland works
The Broker Panel Switzerland is the leading multi-client study on the relationship between Swiss insurers and around 1,600 brokers. The annual survey provides comprehensive data on service quality and advisory standards and supports insurers in strategically strengthening their broker relationships and aligning them specifically with market needs.
Some of our clients who already rely on our Broker Panel Switzerland:
How our
change monitor
The Switching Monitor is the only Switzerland-wide study that systematically records policyholders' switching intentions before and during the switching season. The results enable you to take targeted measures to increase customer loyalty and strengthen your market position through proactive premium and marketing strategies.
On the pulse of time
ValueQuest also helps you to master the challenges of today's working world. Not only do you gain insights into the current and future needs of your workforce, but you also identify the most important areas for change. These levers will help you to successfully overcome your challenges.
Our expertise includes, among other things:
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"The ValueQuest team showed genuine interest in our survey, asked critical questions and were always honest. They worked hard to get the best results for us. The project manager took a lot of time to adapt the questionnaire perfectly to our goals and needs."
Johanna Gasser
Head of Marketing & Communication, Asga Pension Fund