Back Office Manager

Student B.Sc. Applied Psychology at the ZHAW, Zurich University of Applied Sciences

Luanas' main focus:

  • Back Office Management
  • Support for project management

About Luana Kräuchi

Luana has been supporting our team in a variety of ways since July 2025 - both in back office management and in project management. She is currently studying Applied Psychology at the ZHAW Zurich University of Applied Sciences and is expected to complete her Bachelor's degree in summer 2027. Since the beginning of her studies, she has been particularly interested in occupational and organizational psychology topics, which she is already deepening in elective and supplementary subjects.

The opportunity to work at ValueQuest alongside her studies is particularly valuable for Luana. It allows her to put her theoretical knowledge directly into practice - and actively help shape topics such as employee surveys and 360-degree feedback.

Outside of work and her studies, Luana is very creative. One of her great passions is music: she sings, writes her own songs and spends a lot of time in the studio, where she records and produces her pieces. Her heart also beats for running - especially long distances. She recently completed her first half marathon and is already looking forward to the next race. When she is not running or making music, she is often drawn to the mountains, especially the Alpstein. One of her favorite routes leads to the Äscher with a stop at the Seealpsee - and if you like it more sporty, you shouldn't miss the Sigl.

What particularly inspires Luana about her work at ValueQuest? The combination of science and practice - and the opportunity to make a contribution right now to how organizations grow and develop.

Would you like to find out more about Luana? Then take a look at her employee spotlight.

Luana's favorite recipe: Red lentil dal

At ValueQuest, we don't believe in run-of-the-mill feedback solutions. Every organization is different. That's why we develop surveys that are tailored to your specific requirements - whether you are an SME or a large corporation. Good collaboration and inspiration don't just happen at your desk, but sometimes also over lunch or dinner. That's why we not only share our expertise here, but also our favorite recipes from the ValueQuest team.

This is how it's done

  • 15 minutes

  1. Sauté the ginger, garlic and onions. Add the garam masala/curry and spices and sauté. Deglaze with stock, add lentils and bring to the boil. Cook for 10 minutes.
  2. Add the pelati/tomatoes and cook for 5 minutes until the lentils are soft. Season to taste with salt, sugar, lime juice and herbs.
  3. Serve with yogurt.

Enjoy!

Were we able to convince you with our recipes? Then please get in touch!
We look forward to your inquiry.

Ingredients

Main course for 4 portions

  • 1-2 tsp ginger, chopped
  • 2-3 cloves of garlic, chopped
  • 2 onions, chopped
  • 1-2 tbsp garam masala or curry spices to taste
  • 6 dl bouillon
  • 200 g red lentils
  • 200 g pelati or tomatoes, diced
  • 1 teaspoon salt
  • 1-2 tsp sugar
  • 1 lime
  • 2-3 tbsp parsley or coriander, finely chopped
  • 180 g yogurt

My last blog posts

  • eNPS scale from 0 to 10, divided into detractors (0 to 6), passives (7 to 8), and promoters (9 to 10)

    Employee Net Promoter Score (eNPS): Guide and Checklist

    May 10, 2026

    Reading time: 17 min

    The Employee Net Promoter Score (eNPS) is a simple and effective tool for measuring employee loyalty and retention. We explain what the eNPS is, how it works, and how you can interpret the results.

  • srcset="data:image/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%272560%27%20height%3D%271707%27%20viewBox%3D%270%200%202560%201707%27%3E%3Crect%20width%3D%272560%27%20height%3D%271707%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E"

    Insurance Brokers in Switzerland: What Our Industry Study Really Reveals About the Insurance Market

    May 4, 2026

    Reading time: 7 min

    The insurance market in Switzerland is undergoing a transformation. Insurers are becoming more selective, processes are becoming more standardized, and pressure on insurance brokers is mounting. At the same time, data-driven market studies such as the Broker Panel Switzerland are becoming increasingly important.

  • Data Protection and Security in Employee Surveys at Companies

    Anonymity and Data Protection in Employee Surveys in Switzerland: The Most Important Questions Explained

    April 30, 2026

    Reading time: 7 min

    Anyone planning an employee survey within a company quickly realizes that few topics raise as many questions as data protection and anonymity. Employees want to be sure that their responses cannot be traced back to them. At the same time, companies must comply with legal requirements while still obtaining meaningful results.

  • Quote from Zurich Insurance regarding the Swiss Broker Panel on structured feedback and collaboration with insurance brokers

    Structured feedback that matters: Zurich speaks at the Swiss Broker Panel

    April 27, 2026

    Reading time: 6 min

    How important is structured feedback for insurers—and how is it used effectively? In this interview, Tiziana Manfioletti, Business Development Advisor for Brokers at Zurich, explains how Zurich’s Broker Panel Switzerland is utilized. She highlights the improvements resulting from the feedback and how brokers can help shape the partnership through their participation.

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