ValueQuest®
for companies in the retail trade

Employee surveys and feedback tools for companies in the retail sector

Two women are standing together, engrossed in shopping and conversation. One woman smiles brightly and holds up a striped dress on a hanger to show it to her companion, who is rummaging through a clothes rack next to her.

Employee surveys in retail: increase motivation, improve customer service

The Swiss retail trade is under increasing pressure: growing competition, changing consumer behavior and the shortage of skilled workers are presenting companies with major challenges. Motivated and satisfied employees are the key to excellent customer service, high productivity and long-term competitiveness. With employee surveys, you can gain valuable insights into the satisfaction of your employees, optimize work processes and strengthen the loyalty of your teams - from sales staff to logistics and administration.

Our employee surveys provide valuable insights into employee motivation, team satisfaction and working conditions. With 360-degree feedback, branch managers and executives receive well-founded feedback on their leadership skills and recognize development potential in a targeted manner.

The Inspiring Workplace Index® shows how inspiring the working environment in branches, warehouses and administrative headquarters is perceived to be and where there is potential to increase employee loyalty. The Employee Inspiration Journey helps teams to set personal development goals and stay motivated in the long term.

Our customized consulting services support you in implementing sustainable strategies to improve working conditions, reduce staff turnover and increase employer attractiveness.

Your partner for employee motivation and long-term competitiveness in the retail trade

ValueQuest provides Swiss retailers with in-depth analyses of employee satisfaction, working atmosphere and leadership culture. Our solutions help you to strengthen the dialog between employees and managers and to address the challenges of retail in a targeted manner.

  • Systematic involvement: Our surveys promote internal exchange and identify opportunities for improvement in the branches, warehouses and head offices.
  • Professional project management: Support from experienced experts who manage the entire process in an efficient and structured manner.
  • Clear information and communication: Support in the internal and external communication of the results and the measures derived from them.
  • Customized questionnaires: Tailored to the specific requirements of the retail trade and individual company goals.
  • Secure and efficient surveys: Online or in paper form, with the highest data protection standards and easy handling for all employees.
  • Detailed reports and benchmarking: Compare yourself with other companies in the industry and gain data-based insights to improve working conditions.
  • Presentation of results and specific recommendations for action: Clearly presented results with practical suggestions for optimization.
  • Workshops and follow-ups: Moderated sessions for the targeted implementation of improvement measures and the long-term strengthening of the corporate culture.

Use our retail expertise to make data-based decisions, motivate your employees and sustainably improve your customer service.

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Dr. Kathrin Neumüller is Managing Director at ValueQuest. She holds a doctorate from the University of St. Gallen (Dr. oec. HSG) and a Master's degree in Social Sciences from the University of Cambridge. She specializes in strategic communication, leadership and employee inspiration.
Dr. Kathrin Neumüller

Co-Managing Director

Questions? I look forward to your call!

Please do not hesitate to call me.

Black and white portrait of Alexandra Mazzini, HR Manager at Steamery - with an open look, long hair and a discreet smile, she stands for modern personnel management, professionalism and proximity in the Scandinavian design company.

"Thanks to the 360° feedback from ValueQuest, we were able to further develop our leadership skills and become more aware of our strengths and potential for improvement. The support from ValueQuest was great."

Alexandra Mazzini
STEAMERY, HR Manager

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"The ValueQuest team showed genuine interest in our survey, asked critical questions and were always honest. They worked hard to get the best result for us. The project manager took a lot of time to adapt the questionnaire perfectly to our goals and needs."

Johanna Gasser

Head of Marketing & Communication, Asga Pension Fund

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