ValueQuest®
for the hotel and tourism industry

Employee surveys and feedback tools for restaurants, hotels, tourist destinations and travel providers

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Employee surveys in tourism & the hotel industry: inspire guests, retain employees

The Swiss tourism and hotel industry is facing major challenges: A shortage of skilled workers, seasonal fluctuations, rising guest expectations and increasing cost pressure call for efficient structures and motivated teams. Satisfied, committed employees are the key to first-class service and long-term business success.

Employee surveys provide you with valuable insights into employee motivation, job satisfaction and loyalty - whether in hotels, restaurants, tour operators or tourism businesses. Targeted measures can reduce fluctuation, optimize processes and increase employer attractiveness.

Our employee surveys provide detailed analyses of working atmosphere, team satisfaction and service quality. With 360-degree feedback, managers in the hotel and catering industry receive a well-founded assessment of their leadership skills in order to lead teams even better and improve service quality.

The Inspiring Workplace Index® shows how motivating the working environment is perceived to be and where there is potential to increase employee loyalty. The Employee Inspiration Journey helps teams to set personal development goals and stay motivated in the long term.

Our customized advice helps you to build efficient structures, develop specialist staff in a targeted manner and sustainably improve your service quality.

Your partner for motivated teams and excellent service in tourism & the hotel industry

With ValueQuest, hotels, restaurants, tour operators and tourism organizations gain valuable insights into job satisfaction, efficiency and leadership culture. Our solutions help you to strengthen the dialog between employees, team leaders and management and to address industry-specific challenges in a targeted manner.

  • Systematic involvement: Our surveys promote the exchange between service staff, management and executive board and identify opportunities for improvement.
  • Professional project management: Our experts support you from planning to implementation with a practical approach.
  • Clear information and communication: support in communicating the results internally and in deriving targeted measures.
  • Customized questionnaires: Tailored to the challenges in tourism, hotels and restaurants - from shortage of skilled workers to guest service.
  • Secure and efficient surveys: Online or in paper form, with simple implementation for all employees - from reception to the kitchen.
  • Detailed reports and benchmarking: comparison with other companies in the industry and data-based optimization of working conditions and processes.
  • Presentation of results and practical recommendations for action: Clearly presented results with clear suggestions for improving employee motivation and service quality.
  • Workshops and follow-ups: Moderated sessions for the targeted implementation of optimization measures and the further development of your teams.

Take advantage of our expertise for data-based optimization of your business processes. Increase efficiency, reduce staff turnover and offer your guests excellent service.

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Dr. Kathrin Neumüller is Managing Director at ValueQuest. She holds a doctorate from the University of St. Gallen (Dr. oec. HSG) and a Master's degree in Social Sciences from the University of Cambridge. She specializes in strategic communication, leadership and employee inspiration.
Dr. Kathrin Neumüller

Co-Managing Director

Questions? I look forward to your call!

Please do not hesitate to call me.

Black and white portrait of Alexandra Mazzini, HR Manager at Steamery - with an open look, long hair and a discreet smile, she stands for modern personnel management, professionalism and proximity in the Scandinavian design company.

"Thanks to the 360° feedback from ValueQuest, we were able to further develop our leadership skills and become more aware of our strengths and potential for improvement. The support from ValueQuest was great."

Alexandra Mazzini
STEAMERY, HR Manager

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"The ValueQuest team showed genuine interest in our survey, asked critical questions and were always honest. They worked hard to get the best result for us. The project manager took a lot of time to adapt the questionnaire perfectly to our goals and needs."

Johanna Gasser

Head of Marketing & Communication, Asga Pension Fund

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