ValueQuest offers you proven instruments for various markets and industries, which provide you with a comprehensive overall view. Benchmark comparisons make your data even more meaningful.
You can learn more about customers and members with the help of a survey, identify difficulties and problems and act instead of reacting. Read more about our surveys for specific segments and find out how you can set up and conduct a successful and future-oriented survey together with ValueQuest
Tenant / Real estate
Information about the needs and satisfaction of tenants is an important competitive advantage in the increasing competition for the favour of tenants. The tenant survey enables the targeted optimization of the portfolio of rented properties, the implementation of effective measures and thus increases the loyalty and satisfaction of tenants.
Powerful industry benchmarks and analyses reaching down to the property level make the tenant survey an effective instrument for property management companies, building cooperatives and pension funds.
Download our tenant survey brochur
Financial sector
ValueQuest offers several instruments for the financial industry. Designed as multi-client studies, they offer profound insights into the needs and satisfaction of clients and brokers.
The Moment of Truth Tracking (MOTT) provides quarterly reliable indicators for the touch points ” claims”, “offer and closure”, ” consultation” and ” cancellation”. The “Customer Relationship” module identifies the key figures for the entire customer journey.
The “Swiss Broker Panel” serves as a systematic, neutral platform for the exchange of opinions between brokers and insurers. The feedback from brokers is used to improve the quality of service in the insurance industry in a targeted manner and to tailor offers even more closely to the needs of brokers and end customers. It pursues the following objectives:
- Systematic feedback from brokers to insurers (opinion of brokers is given weight).
- Increase of the service and support quality of the brokers
- Anticipate market developments
- Impulses for product development
- Reduce effort for the brokers (only one additional survey)
The Swiss Broker Panel has been a continuous communication platform between insurers and brokers since 2006 – the benefits are two-sided.
All insurers (primary insurers, health insurers, pension fund providers) can participate in the Swiss Broker Panel. The survey takes place annually in May.
The broad-based benchmark study provides health insurance companies with a sound basis for making decisions on consumer switching behavior. It provides motives and behavior. In addition, it allows detailed benchmarking of service quality along the entire change process, from service before the change, during the offer process as well as during onboarding at the new insurance company.
The study enables health insurers to optimize their multi-channel strategy and consistently align services and marketing with customer behavior.
Municipalities and Cities
Under our “PublicVoice” brand, we offer sophisticated solutions for measuring employee satisfaction and 360° leadership feedback for municipalities and cities as well as public institutions such as retirement homes, schools and individual service departments.
The Municipality Radar® gives municipalities the opportunity to proactively seek dialogue with the population and thus to set strategic priorities in a targeted manner.
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Associations and Federations
Learn more about what keeps your association and federation members engaged. Increase the satisfaction and loyalty of your members, and develop proactive innovative offers.
ValueQuest specialists will work with you to develop a survey that is tailored to your organization and provides pointed answers.
Do you have any questions about our industry solutions?