In many markets, products and services are increasingly interchangeable, consumers are critical and willing to change quickly. Profound knowledge about customers, customer satisfaction and their attitudes largely determine the success or failure of a company.
Learn directly from your customers how they experience the service of your organization. Comprehensive customer surveys, impulse surveys or Net Promoter Score measurements provide you with action-relevant decision bases for increased customer loyalty, higher customer satisfaction and low churn rates.
Increase customer satisfaction with ValueQuest’s survey solutions
Impulse Survey
Ask your customers for an open feedback directly after the interaction (Touch-Point).
ValueQuest helps you to establish a survey system that not only quickly delivers important quality indicators, but is also a positive, value-adding experience for your customers. ValueQuest works out a concise questionnaire together with you. The right choice of survey medium (e-mail, SMS, QR code, paper, social media, …) will result in a good customer participation (30%-50% is possible).
Our AI-based reporting – online or offline – offers action-oriented bases for decision-making and brings customer feedback to those parts of the company where it is particularly relevant.
Net Promoter Score (NPS) Survey
“How likely are you to recommend BRAND to a good colleague?”
This one question forms the core of the NPS survey and gives strong indicators about the loyalty of your customers.
Comprehensive customer survey
ValueQuest offers you the tools to feel the pulse of your customers in real time.
Optimized survey instruments for PC and mobile devices. Optimized for every situation.
Innovative scales and maximum ease of use are basic requirements for high participation and meaningful results.
Discover what really concerns your customers and which are the strongest drivers for loyalty, customer satisfaction and likelihood of cancellation.
Customer comments provide the deepest insights into the customers’ feelings. ValueQuest analyzes the open text, automatically suggests relevant topics and assigns sentiment scores to the individual text comments
Use level-specific dashboards and set improvement targets at all levels of the organization. Filter and drill down until you understand the real reasons.
Automated actions and notifications immediately alert you when predefined thresholds are exceeded or undercut. This allows your organization to respond quickly and reach critical customers directly. The customer survey thus becomes an operational and effective instrument of comprehensive customer relationship management.
Would you like to increase customer satisfaction for your brand?